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Matthew Pollicove

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Approving Service Pack 4

My current project has me working with IDM 7.2 and GRC 10.0which has kept me quite busy lately. However, I did want to take a little bitof time to discuss NetWeaver IDM 7.2 SP4, which we need to install into our projectenvironments. I do plan to talk about GRC at some point in the future, but aswe’re still deploying, I want to capture the whole experience of theintegration of these new versions before I start writing. As far as SP4 wasconcerned, I volunteered to do a quick upgrade in my personal Sandboxenvironment, which went very smoothly.  SoI shut down my dispatchers, uninstalled SP3, ran the mxmc_update script,installed SP4, regenerated and started my dispatchers.  Now I could get on to my test cases and ourreasons for doing the upgrade:
  1. We needed the use of the %FIELD% operation for linking pull-down tabs as I have previously discussed. This was inadvertently broken in SP3.
  2. Approvals.  Approvals are greatly improved in SP4, almost reaching the level of ease that we had back in IDM 7.0 / MIC 8.  The only thing making it somewhat more complex is the addition of some really cool multi-step approvals and escalations.
I was able to validate the first test case easily enough,but I was having some trouble with the second case. It seems that I could notget the approvals to work the way I should. After some thought and discussion,we decided it was time to go back to software troubleshooting 101, RTFM. Whenyou look at the database install / upgrade document it pretty clearly says:

Enablingthe 7.2 approval mechanism on an Identity Center database
Toenable the 7.2 approval mechanism:
1.Stop any running dispatchers.
2.Open a command prompt and navigate to the directory containing the IdentityCenter script files.
3.Run the script mxmc-enable-72-approvals.cmd. You are prompted for thepassword for mxmc_oper.
4. Start the dispatchers.
It would have been nice if this information was alsoincluded in the Approvals tutorial, which as new functionality I looked at asopposed to the install/upgrade for a Service Pack, but when all else fails,read the docs, they’re there for a reason.

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Matt Pollicove is an Identity Management architect, engineer, trainer, project manager, author and blogger with experience in user account provisioning, data synchronization, virtual directory and password management solutions. As a MaXware Technical Consultant and later as a System Engineer, he worked extensively with MaXware (now SAP) software products in large customer environments. In the past Matt has worked with several leading national and international consulting firms and is currently a Sr. Principal Consultant for Commercium Technologies. He is currently the Practice Lead for SAP NetWeaver Identity Management and SailPoint IIQ.